Facilities Management 2

The Business Challenge:

• A large, well known not-for-profit service organisation 40+ owned and leased properties
• Facility Management co-ordinated on a local level and managed at state level
• Differing standards of service delivery and cost
• National team ?putting out fires? rather than proactively contributing and setting policy
• A series of difficult challenges such as:
  • How to restructure current staffing to centralise nationally
  • Strategy to deal with legislative differences between states
  • Standardisation of service contracts
  • Complex internal environment, with staff and volunteers and multiple property types
• The task was to bring the disparate organisation together and earn the trust of the respective senior property team at a national level, generating, standardisation, savings and continuous improvement.

Approach adopted

Phase 1: Initiating the Project

• Identify the necessary internal management systems to be impacted
• Identify the hard and soft service categories and validate their significance in the implementation
• Identify state legislative requirements and determine a ?highest and best? national approach
• Determine the optimum HR utilisation

Phase 2: Scoping

• Work together to develop a detailed project plan for and understand the impact for each of the following areas:

1. Strategy Development
2. Site specific requirements (interviews / studies / validation)
3. Service scope
4. Roles and responsibilities
5. OH&S / HSE / BCA Guidelines
6. Employee Relations (redundancies / redeployment)
7. Implementation methodology

• Manage geographically separate team members

Phase 3: Implementation

• Ongoing meetings and workshops to progress actions and build a team mentality
• Provide frequent verbal and written reports to Senior Management
• Development of a standardised approach to national FM service delivery

Outcomes to Customer

• Reduced Human resource requirement
• Service delivery cost reductions and significantly reduced vendors improving procurement process
• Standardisation of FM service delivery and creation of a national FM team, driving continuous improvement
• A dynamic team that work together to anticipate problems and provide innovative approaches to solving problems.