skip to Main Content
The Business Challenge:
- A large complex government enterprise was reliant on an existing personnel performance system. This system was fragmented and lacked comprehensive rigour according to the evolving needs of the enterprise
- For example over 2,500 personal performance records were stored in word documents in varying formats
Approach adopted by Direct Focus
Phase 1: Confirmation of new personnel performance-system specifications
- A performance system specification prepared by an IT vendor was extensively evaluated
- A detailed project implementation plan including objectives, milestones, activity schedule, risks and budget was documented and agreed to by the customer
Phase 2: Development of system solution, including prototype
- Developers prepared a system prototype. The system was trialed by importing the content of the 2,500 performance reviews into the new system
- The solution was developed within Lotus notes to ensure on-going integration with enterprise emailing system and to provide a front end browser-based access to the system
- Comprehensive training package prepared in parallel to the prototype testing
Phase 3: Implementation and extension of system
- Installation and roll out with training delivered to 99 different sites in one week
- System has been subsequently extended to include other performance variables and to achieve further productivity gains
Outcomes to Customer
- The successful installation of an on-line, browser-based personnel performance measurement system ? inside budget and on time
- Increased efficiency of implementing performance reviews and documentation because of an ease of access to performance review documentation system and the flexibility of its reporting functionality
- Performance review content was stored within a structured environment giving access to a wide range of other benefits such as mechanisms to coordinate workforce planning strategies
- Other cost reductions through the efficient implementation of system across multiple sites
Back To Top