Enterprise Data and Information Management

The Business Challenge:

• A problem started to emerge for the senior management of a large enterprise because of difficulties in being able to access and analyse enterprise data and information
• The problem was that new requirements for enterprise knowledge and innovation were not being realised because of this inability to draw upon such data and information in efficient ways
• The impact on overall competitive advantage was sufficiently large to warrant a new approach to systems integration within the enterprise
• A vendor solution was identified, but a need arose to ensure the required knowledge objectives were adequately addressed within the implementation plan associated with the vendor solution

Approach adopted by Direct Focus:

Phase 1: Development of detailed functionality specification

• A specification identifying systems integration requirements (encompassing the likes of payroll, finance, timesheet management, training requirements of personnel, unique numbering of ASCO[1] codes etc) was developed
• Gaps in current approaches were identified and solutions recommended
• A detailed project plan was developed in consultation with key stakeholders
  

  ---

[1] ASCO stands for Australian Standard Classification of Occupations

Phase 2: Pilot project

• User acceptance of the new system was tested
• An enterprise wide training package was prepared, including the development of a marketing and communications plan to support the roll out of the new system

Phase 3: Implementation

• System went live with the roll out of a training package delivered to twenty two sites simultaneously over a two week period
• Continuous improvement opportunities were identified and acted upon

Phase 4: : Extension of service portfolios

• Development and implementation of other modules incorporated into the new system

Outcomes to Customer:

• Efficient access to enterprise data and information in ways that useful inferences in the nature of relationships between data and information could be made ? thereby leading to enhanced knowledge and innovation opportunities
• Enterprisewide strategies to support knowledge and innovation opportunities have become much more accessible
• The project has been regarded as probably the most successful roll out of a new enterprise system by senior management within the enterprise