Case Study Details

Project and Program Support-Services

The Business Challenge:

  • A DirectFocus representative was engaged to provide customer service support in a Government industry program
  • In an industry with little background in project management, there was a need to install a project management framework in the program – to support customers prepare project plans in line with Government expectations
  • Support systems were required to ensure projects complied with modern project management practices
  • Projects needed to make a contribution to pre-determined industry objectives

Approach adopted by Direct Focus

Phase 1: Embed project management principles in all business processes

  • Application forms and project scoping documents were designed and negotiated with key stakeholders to ensure project management principles were embedded within all business processes

Phase 2: Provision of project management support functions

  • Customers were supported to comply with project management principles and project reporting requirements

Phase 3: On-going lessons learned

  • Case studies and industry findings clearly documented and work shopped

Outcomes to Customer

  • Project management principles established as part of industry project application processes
  • Direct and indirect involvement in the successful completion of around 100 projects to the value of approximately $15 million. Services included oversight of scope, design and implementation of projects incorporating a diverse range of technologies that were designed to provide enhanced services to the end customer
  • Categories of projects included:
  • cost reduction projects within the print and publishing industries (lean manufacturing and digital workflow reform)
  • innovation and value chain reform projects (information, metadata management and short run import replacement projects)
  • enterprise transformation projects (for example, from typesetting to content management, from print based publishing to literacy on line)
  • national infrastructure projects
  • education and training projects
  • All projects completed on time and within budget and contributed to enterprise competitive advantage, decreased cost of business and enhance service support outcomes
  • Knowledge-networking functions maximised through the preparation of a post program report


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